Please call to schedule your introductory consultation or complete this form and I will reach out to you to schedule.
During the introductory consultation, we’ll discuss your challenges, I will explain how I work and we will book the appropiate service visit.
Schedule a Consultation
What Clients Are Saying
“Great expertise – quickly understood the issue – identified the problem and executed the solution! Also added value by identifying a serious issue with my battery.”
“Luis was fabulous!! Arrived bang on 10 am and we got through so much! Very happy with the service. Will definitely use Luis again. Many thanks.”
“Luis was just great. Very pleasant and very knowledgeable. Fixed everything that we requested. Could not be happier with him and if ever we need assistance in the future we will call Luis.”
What kinds of devices do you work with?
I work with PC and MAC and can help with desktops and laptops.
What is the difference between on-demand and ongoing services?
With on-demand services, I help you with a specific issue and you pay an hourly fee. With ongoing service, such as Luis’ Peace of Mind service, you pay monthly for a tech maintenance package.
Are you a data recovery specialist?
No, I am not a data recovery specialist. I will make every effort to recover lost, unsaved or accidentally deleted files and photos, but cannot guarantee data recovery.
How do you handle personal information?
I do not share your personal information with third parties.
What is the Luis' Peace of Mind package?
Luis’ Peace of Mind is a monthly IT support subscription for businesses that covers ongoing management of your devices to prevent issues and breakdowns. This package is not currently available to home users.
My business has both onsite and remote employees. Can you help?
Yes, I can help! Whether you are looking for Luis’ Rescue (a one-time tech support call) or for Luis’ Peace of Mind (ongoing tech support membership), I can service both onsite and remote employees.
Do you sell parts?
No, but I can recommend parts and source them for you through the most reputable shops in Australia.
Do you fix hardware or water damaged devices?
While I don’t fix hardware, I can help with replacing parts, like hard drives. The best way to find out if I can help you is to schedule a brief call to share the issues you are experiencing.
Can you help me choose the right tech?
Yes, whether you run a business or are looking for a specific functionality at home, I can help you select devices with the right features for you. I can also help you set up your device correctly.
How do remote support sessions work?
We will schedule a call over zoom or phone and you’ll need to give me permission to access your device. You will be able to see everything I do and once the session is over, I will no longer have access to your device.