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Don’t let tech issues ruin your day! Let Luis Fix IT!

Experience computers and laptops that JUST WORK – at home and at the office. 

Stay safe with remote assistance and contactless pickup

Don’t let COVID-19 keep you from being productive. I offer 3 convenient options to fix your tech issues fast!

Onsite

I will come to your home or office

Remote

I will access your device remotely or walk you through a fix over a call

Contactless Pick-up

I will come to your doorstep and pick-up your device

Hi, I’m Luis!

 

I’m an IT specialist and a business analyst who believes technology can be simple – at home and at the office.

I’d love to be your go-to Tech Partner!

Home

Business

Home Office

I take care of you

I treat your devices as they are my own. Whether you are looking to solve a pressing issue or optimize the overall performance of your system – I’ll take care of everything so you can get back to what you were doing.

Expertise you can trust

Ready to meet all your IT and tech support needs!

Issues I fix

While I love setting up systems that don’t break, I realize that oftentimes, we have to start by fixing your current issues.

Apple/MAC

As an Apple specialist, I am always ready to tackle your MAC challenges.

Backup and Security

I’ll create systems to make sure your files get backed up and your devices stay secure.

Cloud Storage

I’ll help you get out of the filing cabinet and take advantage of cloud storage.

Email

I’ll help you set up or fix your email and can create rules to automate it.

Internet/Wi-Fi

I’ll help you to properly set up your internet and wi-fi, or fix connectivity issues.

New Computer Setup

Brand new computer or laptop? Whether it’s Windows or Mac, I’ll help you get set up.

Speed Up Slow Systems

Stop living with slow tech! I’ll speed up your systems so you can get more done!

Business Services

Straightforward IT services to keep your business running efficiently.

Need a Luis Rescue?

Keep IT Simple. Luis-simple

Forget IT-nese. Technology doesn’t have to be complicated or scary. I’ll explain everything in plain English, set up simple, efficient systems, and teach you how to keep them running correctly. Small tweaks in how you manage your devices will help you avoid everyday tech issues.

Discover the Luis difference

Learn what the technology (or device) you use can really do!

Most of my clients are amazed at the improvements in speed and overall performance.

Boost your productivity, reduce stress and enjoy the seamless performance that a well-maintained system provides.

Ready to break the cycle of poor performance?

FOR HOME

Enjoy life free from tech issues

Whether your email isn’t working, your device is slow or you need to set up a new system – count on me to get you up and running!

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Fix your tech issues once and for all

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Stop spending money on tech support over and over

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Enjoy the reliability of technology that just works

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Get personalized tips to maximize the life of your device

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Get stuff done instead of fighting with your technology

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Luis really knows his stuff, very competent, helpful and inspired me with confidence – after our previous experience with another company, this has been a great experience.

FOR BUSINESS 

Take care of your business. I’ll take care of your IT.

Get ongoing IT support that fits your business – without building an internal IT department. Enjoy total peace of mind with custom solutions, reliable support and friendly service.

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Gain control of your IT

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Work on your business instead of your IT issues

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Enjoy the reliability of a system that just works.

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Minimize your IT expenses

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Set up tailored IT systems based on your business goals

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Maintain an ongoing relationship with a trusted provider

What clients are saying

“Luis was efficient and patient and explained all my options to me so that I could make the most cost-effective choice. The service did not take long but I definitely could not have done it myself so I am very satisfied and thankful!”

“Luis was communicative and explained what he was doing in simple understandable terms. He was also patient. Extremely impressive.”

“Prompt response to my request for help with the computer problem. Luis was friendly and efficient. Showed concern with keeping my costs to a minimum. Very happy with the whole experience. Thank you!”

Working from home?

Whether you are working remotely or run your business from home, enjoy friendly and personalized on-demand support that fits your lifestyle.

Now available!

Luis Peace-of-Mind Package

Prevent issues and keep your systems healthy.

Cost-effective tech support membership for businesses.

Need help now? Pick a package.

Everything starts with a call… Simply schedule your free introductory consultation and tell me about your tech issues. I’ll recommend a package and we’ll schedule an appointment to resolve your tech issues at your location, via pickup or remotely. 

On-demand tech support at home and at the office.

FAQ’s

What kinds of devices do you work with?

I work with PC and MAC and can help with desktops and laptops. 

What is the difference between on-demand and ongoing services?

With on-demand services, I help you with a specific issue and you pay an hourly fee. With ongoing service, such as Luis’ Peace of Mind service, you pay monthly for a tech maintenance package.

Are you a data recovery specialist?

No, I am not a data recovery specialist. I will make every effort to recover lost, unsaved or accidentally deleted files and photos, but cannot guarantee data recovery.

How do you handle personal information?

I do not share your personal information with third parties.

What is the Luis' Peace of Mind package?

Luis’ Peace of Mind is a monthly IT support subscription for businesses that covers ongoing management of your devices to prevent issues and breakdowns. This package is not currently available to home users.

My business has both onsite and remote employees. Can you help?

Yes, I can help! Whether you are looking for  Luis’ Rescue (a one-time tech support call) or for Luis’ Peace of Mind (ongoing tech support membership), I can service both onsite and remote employees.

Do you sell parts?

No, but I can recommend parts and source them for you through the most reputable shops in Australia.

Do you fix hardware or water damaged devices?

While I don’t fix hardware, I can help with replacing parts, like hard drives. The best way to find out if I can help you is to schedule a brief call to share the issues you are experiencing.

Can you help me choose the right tech?

Yes, whether you run a business or are looking for a specific functionality at home, I can help you select devices with the right features for you. I can also help you set up your device correctly.

How do remote support sessions work?

We will schedule a call over zoom or phone and you’ll need to give me permission to access your device.  You will be able to see everything I do and once the session is over, I will no longer have access to your device. 

Rescues Completed

Devices Covered

Satisfied Companies

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